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Privacy Policy

Last updated: 10 November 2026

1. Who this policy covers

Killzone Gaming t/a KZG (“we”, “our” or “us”) operates in Victoria, Australia. This policy covers personal information handled through our website, game servers, community services, purchases and support tools. It explains how we handle information and requests under applicable privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

Send privacy questions and requests to legal@kzg.gg. KZG Management receives these emails. You can use this address without signing in, including if you cannot access our servers or Discord.

2. What we collect

  • Account and profile information: Steam IDs, Steam names, avatars and public Steam profile information; Discord account details and linked account identifiers; and names, email addresses and other information you provide. Discord sign-in can provide membership details used for community features. We also store authentication records and provider tokens needed for connected features.
  • Gameplay and community activity: server activity, session information, gameplay statistics, rankings and content you submit through our community services.
  • Connections and security: IP addresses, connection times, login and session records, browser information and records used to detect abuse, linked accounts and ban evasion.
  • Moderation: in-game text chat, reports, appeals, submitted evidence, bans and other punishments, staff actions and anti-abuse assessments. We currently log text chat and connection information; we do not record in-game voice communications or game demos.
  • Purchases, donations and support: transaction details, amounts, payment references, receipt contact details, entitlements, disputes and messages you send us, including Discord support messages. PayPal and Stripe handled previous payments. Payments are currently unavailable, but records of previous transactions may remain.
  • Website enquiries and usage: contact form names, email addresses and messages; browser and device information; and page views and navigation collected through Cloudflare Zaraz and Google Analytics 4. Zaraz is configured to hide visitors’ IP addresses from analytics tools. Hosting and security services still process connection information to deliver and protect the website.

Information comes from you, your use of our services, Steam, Discord, payment and infrastructure providers, server software, and reports or evidence submitted by players and staff. Optional information can be left blank. Features that require sign-in need an account identifier; game server access requires connection information.

3. Why we use your information

We use personal information to:

  • Provide and maintain our website, game servers and community features;
  • Manage sign-in, linked accounts and purchase entitlements;
  • Moderate text chat, investigate reports and appeals, prevent cheating, fraud and ban evasion, and protect players and staff;
  • Answer enquiries and support requests, including payment disputes;
  • Diagnose faults, measure performance and understand website usage;
  • Meet legal obligations and establish, exercise or defend legal claims.

Where the GDPR applies to our processing, we rely on performance of a contract for services you request, legitimate interests for operating and securing our services, moderation, support and service improvement, and legal obligations where records must be kept by law. You can object to processing based on legitimate interests. Where consent is required, it must be obtained separately and can be withdrawn. Using our services does not waive your privacy rights.

4. Public information and staff access

Player names, public profiles, rankings and community content may be visible to other players or visitors. Messages you post in public game chat or community channels can be seen by others. Removing information from our services cannot remove copies other people have made.

Email addresses, IP addresses, private support messages and restricted moderation evidence are not public profile fields. Access to these records is limited to authorised staff for their duties. Requests for records involving other people or restricted evidence require individual review; a staff-only designation does not by itself remove your privacy rights.

5. Service providers and overseas processing

We use providers to host, deliver, secure and support our services. They process information needed to perform those functions:

Our game servers and their logs are stored in Australia. Website and provider information may be processed overseas, including in the United States. Contact legal@kzg.gg for information about recipients, processing locations and applicable safeguards for your information.

External sign-in pages, community services and links involve other providers. Opening them can disclose your IP address and browser information to that provider. Their privacy policies apply to their own processing. We may also disclose information where required by law or necessary to establish, exercise or defend legal claims. We do not sell personal information.

6. Cookies and browser storage

Cookies support sign-in and account security. Browser storage also caches server latency results for a few minutes. These results describe our probe service’s connection to the game servers. Blocking cookies or storage can prevent sign-in or other features from working.

Cloudflare Zaraz and Google Analytics 4 collect website usage information and may use browser storage or identifiers. We currently do not provide a cookie consent banner or an on-site analytics opt-out. Browser privacy settings and content blockers may limit analytics. External providers may use their own cookies when you open their pages.

7. Security and retention

We use measures such as HTTPS and restricted staff access to protect personal information. No internet service can guarantee complete security.

We currently have no fixed retention period for game chat and connection logs, and no scheduled deletion or periodic retention-review process for those records. They may remain held until manually removed. You can contact Management to ask about particular records or request deletion.

A deletion request is reviewed individually. Limited identifiers and ban or block records may be retained to enforce restrictions and prevent ban evasion. Evidence may remain where needed for a report, appeal, security investigation or legal claim. Purchase and dispute records may remain for applicable accounting and legal requirements. These exceptions do not justify retaining every record indefinitely; applicable requirements to destroy or de-identify information that is no longer needed still apply.

Browser caches expire after short intervals. Analytics and information held by external providers are also subject to their retention settings and policies. Ask Management about the retention reasons that apply to a particular record.

8. Access, correction and deletion requests

Email legal@kzg.gg to request access to, a copy of, correction of, or deletion of your personal information. KZG Management handles these requests manually. We do not currently offer a self-service data download, account deletion button or automated privacy request tool. Deletion is not immediate.

Include your Steam ID or profile link, your Discord identifier where relevant, and what you are requesting. We may ask for proportionate information to verify that the records concern you. Please do not send your password. You do not need to close an account, join Discord or regain server access to make a privacy request.

Access requests can cover information we still hold about you, including your in-game text chat and connection records such as IP addresses. We review moderation evidence and information involving other people separately and may redact information or limit access where the law permits. We explain any refusal or limitation and the available complaint options.

Where deletion applies, information can be removed or de-identified following review. Some records may remain for the reasons described above. Asking for access, correction or deletion does not itself result in a ban or an IP block.

We respond within a reasonable timeframe and any deadline required by applicable law. Where the GDPR applies, you may also request restriction, portability where applicable, object to processing, or withdraw consent. GDPR requests are normally free and receive a response without undue delay and within one month. If a permitted extension of up to two further months is necessary, we tell you within the first month and explain why.

9. Automated checks and moderation appeals

Automated anti-cheat, chat moderation and anti-abuse tools assess account information, activity, text chat and connection patterns. They can flag accounts for review, detect possible account links or ban evasion, restrict access or apply moderation rules.

If you believe a result is wrong, request a human review through KZG’s Discord, where moderation appeals are currently handled. You can explain your position and challenge the decision. If you cannot access Discord or want to exercise a privacy right, email legal@kzg.gg.

10. Privacy complaints

Send privacy complaints to legal@kzg.gg so KZG Management can review the issue and respond. Describe what happened and the outcome you are seeking.

If you are not satisfied with our response, or have not received one within a reasonable time (generally 30 days), you can contact the Office of the Australian Information Commissioner (OAIC). The OAIC can assess whether your complaint falls within its jurisdiction. Where the GDPR applies, you can also complain to the supervisory authority where you live, work or believe an infringement occurred. The European Data Protection Board’s directory lists those authorities.

11. Changes to this policy

The date above identifies this version. We will update this policy when our information-handling practices change. A policy update does not authorise an unrelated new use of your information or replace consent where consent is required.

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