Terms of Service

1. About these terms

These Terms of Service govern your use of the website, game servers and community services operated by Killzone Gaming t/a KZG (“KZG”, “we”, “our” or “us”), based in Victoria, Australia. By accessing or using these services, you agree to comply with these terms and the applicable server rules. If you do not agree, you should stop using the services.

These terms do not exclude, restrict or modify any right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Specific terms disclosed and agreed at the time of a purchase also apply to that purchase.

2. Eligibility and account responsibility

You must meet the age and eligibility requirements of the games and third-party platforms you use, including Steam and Discord, and follow any age-related restrictions in our server rules. If you are under the age of legal majority, obtain a parent or guardian’s permission where required, including before making a purchase.

You are responsible for keeping your accounts secure, providing accurate information when needed for a service, and ensuring that accounts you connect are yours or that you are authorised to use them. Do not share credentials, impersonate another person or use another account to evade a restriction. Notify Management if you believe an account connected to KZG has been compromised.

3. Acceptable use and server rules

Use our services lawfully and comply with the rules for the server or community channel you enter. In particular, you must not:

• Cheat, exploit vulnerabilities, manipulate rankings or evade punishments;
• Harass, threaten, discriminate against or impersonate players or staff;
• Publish another person’s private information without permission;
• Disrupt services through attacks, malicious software, spam or unauthorised access;
• Submit unlawful content, infringe intellectual property rights or make knowingly false reports.

The server rules contain further requirements and punishment guidance. Report suspected abuse or security issues privately to staff rather than exploiting them or publishing information that puts others at risk.

4. Moderation, restrictions and appeals

We may investigate reports, remove content, restrict communications, suspend access or impose temporary or permanent bans where reasonably necessary to enforce our rules, protect people or services, prevent abuse or comply with law. Serious or urgent risks may require action without prior notice. Paid status does not exempt anyone from moderation.

Staff and automated tools may review text chat, connection records, account activity and submitted evidence as described in our Privacy Policy. Automated checks may flag or restrict accounts. You can challenge a moderation decision and request human review through KZG’s Discord. If you cannot access Discord, contact legal@kzg.gg.

A restriction on access does not remove any statutory privacy or consumer rights. Making a privacy request does not itself result in a ban.

5. Content and intellectual property

KZG’s original website content and branding belong to KZG or its licensors. Games, maps, software, names and marks supplied by other parties remain the property of their respective owners. Using our services does not transfer ownership of that material to you or imply endorsement by a game publisher or platform provider.

You retain ownership of content you submit. You grant KZG a non-exclusive, royalty-free permission to host, reproduce and display that content as needed to operate the services, deliver it to its intended audience, handle support and moderate the community. You must have the rights needed to submit it. This permission does not authorise unrelated advertising uses of your content.

6. Purchases, donations and Premium

Payments are currently unavailable. The Premium page describes a planned offering; it does not grant an entitlement or charge you for viewing plans or connecting an account. Before purchases open, the applicable price, benefits, duration, renewal and cancellation terms must be disclosed before you commit to a payment.

Previous payments were processed through PayPal or Stripe. Questions about an existing payment, entitlement or refund can be sent to legal@kzg.gg. Include a transaction reference and the relevant account identifier, but do not send full card details or passwords.

A payment described as a donation does not purchase ownership of KZG, staff authority or immunity from server rules. Where a payment was made in exchange for a promised benefit, describing it as a donation does not remove applicable consumer rights. These updated terms do not retrospectively reduce rights arising from earlier purchases.

7. Availability and changes to services

We do not promise uninterrupted access, a particular latency, or that every game mode, map, statistic or feature will remain available indefinitely. Maintenance, game updates, security incidents and infrastructure faults may interrupt access or require changes or resets.

We may reasonably change or retire services for operational, security or legal reasons. Where practicable, we will give notice of material changes affecting an active paid entitlement and explain the available options. Any change remains subject to the purchase terms and applicable consumer rights, including remedies for services not supplied.

8. Third-party services and privacy

Steam, Discord, game publishers, payment processors and other external services operate under their own terms and privacy notices. You must comply with the terms applicable to your use of those services. We do not control their availability or independent decisions. Our collection and handling of personal information, including manual access and deletion requests, is described in our Privacy Policy.

9. Consumer rights and liability

To the extent permitted by law, services are provided on an “as is” and “as available” basis, without additional warranties beyond those expressly given or required by law. This qualification does not override any promise made as part of a purchase.

Nothing in these terms excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded. We do not exclude consumer guarantees or your entitlement to a refund, repair, replacement, cancellation or compensation where required by law. A ban, service interruption or discontinuation does not automatically extinguish those rights. See the ACCC’s consumer rights guidance.

Subject to those protections, KZG is not responsible for loss to the extent it is caused by your breach of these terms or circumstances outside our reasonable control. This does not excuse a failure by KZG to exercise any care or skill required by law.

10. Changes to these terms

The date above identifies this version. We may update these terms to reflect changes to our services, security needs or legal obligations. We will publish the revised terms here and give reasonable notice of material changes before they take effect where practicable, except where urgent security or legal requirements require earlier action. Changes apply prospectively and do not retrospectively remove accrued rights or change an existing purchase without a lawful basis. If you do not accept revised terms, you can stop using the affected services; any existing consumer or refund rights remain available.

11. Governing law and general provisions

These terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction, subject to any mandatory rights you have to bring proceedings elsewhere or rely on protections under another applicable law.

If a provision is invalid or unenforceable, it is severed to the extent necessary and the remaining provisions continue to apply where they can operate independently. A delay in enforcing a provision does not by itself waive the right to enforce it later.

12. Contact and disputes

Send questions or disputes about these terms to KZG Management at legal@kzg.gg. Explain the issue and the resolution you are seeking so we can review it. You may also use any complaint body, regulator or court available to you under applicable law; contacting us first is encouraged but does not limit those rights.