Support

This message needs a staff check; it does not always mean your account has been banned. Ask in Discord with your Steam profile or SteamID64, the server you tried to join and the exact error from the CS2 console. Let staff know whether it happens on other KZG servers too.

Skin changes can fail because of a server-side plugin issue, even when you have selected them correctly. If your selections still do not appear, send your Steam profile, the server name and what you selected in Discord. Staff can check whether it is an account issue or a wider fault; there may not be an immediate fix.

Check that you have selected an item type in the skin editor before creating a new item. In a recent ticket, selecting a glove type solved what looked like an item limit. If you are still stuck, send a screenshot of the editor and explain which item you are trying to create so staff can check it before resetting anything.

New skins need to be added to the selector, so new Counter-Strike releases may not appear straight away. Let staff know the exact skin that is missing. A missing skin does not necessarily mean there is a problem with your account.

Premium purchases are not open yet. If you have an existing VIP or Premium entitlement that you think is missing, ask in Discord with your Steam profile so the team can check it. There is no confirmed reopening date for purchases.

VIP changes may only take effect after the next map change. If staff have just updated your access, wait until then and try again. If you still have no access, remain in the waiting queue or get kicked for being AFK while waiting, send your SteamID64 and the server name in Discord so staff can investigate.

The scoreboard cannot display the full rating once it reaches six digits, which can make your points look lower or as though they have rolled over. Type !rank in game chat to check the full value. If that value is also losing progress after a map change or reconnect, report it with your Steam profile and the values you saw.

Send the exact map name, the stage or bonus affected and a short clip showing the problem. Say whether it is a missing end zone, a broken booster, a ramp bug or another issue. Maps that worked previously can break after game or plugin updates, so reports are useful even when the map already has completion records.

Include the map name, where the crash happens and whether it happens every time. Mention whether you have verified your game files, and include a clip or console output if available. Some map crashes have involved map physics or graphics drivers, so staff need the specific map and symptoms to narrow it down.

Send the player's Steam profile, the server, when it happened and a clip showing the behaviour. Include enough context for staff to understand what happened. A name or an accusation alone may not give staff enough evidence to act, especially for suspected cheating.